Help in a crisis

Services near me

Help in a crisis

A crisis can occur for lots of different reasons – benefit delays, losing a job, an unexpected bill or gradually things getting more difficult until no longer you feel you can cope. If you don’t have enough money to feed, clothe or keep warm there is help available. There is no need to struggle alone.

Emergency helplines

Are you feeling stressed, worried or experiencing feelings you can’t manage? Talking to someone who will listen and won’t judge and will help you through is vital. All of the below are free phone helplines:

Samaritans call 116 123    Available 365 days a year 24 hours a day

NHS call 111 and press option 2 for a 24 hour service for people in a mental health crisis living in Cambridgeshire and Peterborough

Lifeline 0808 808 2121  7-11pm 7 days a week

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Foodbank

Foodbanks provide an emergency supply of at least 3 days food. Getting help from a foodbank is straightforward and they support many people every year. To get your food you need a foodbank voucher – these are given out by frontline professionals who are experienced in providing support.

How to get help from a foodbank

  1. Get in touch with your nearest foodbank – Either by telephone or email and explain your situation. The foodbank will be able to tell you which referral agencies they work with in your area and how you can get a voucher.

Find your nearest foodbank through the Trussell Trust

Information about local foodbanks downloadable as a pdf

  1. Arrange a visit to the referral agency recommended by the foodbank – many different community organisations provide foodbank vouchers – Children’s Centres, Citizens Advice, Housing Associations. They will listen to your situation and provide a foodbank voucher if appropriate. They are also very likely to be able to offer you additional help and ideas.
  2. 3. Take the voucher to your nearest foodbank centre – Once at the foodbank, you will be met by trained volunteers who will sit down with you to discuss your situation and provide a food parcel.

Please note that you must have a food voucher in order to receive help from the foodbank.

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Grant help

Many different organisations provide money to help meet the cost of bills and expenses that you cannot afford.

Most grants need to be applied for by a frontline worker. We have compiled a list if grant giving organisations that work nationally and locally with details of the support available.

The list can be downloaded here:

Grants for individuals in need

Please note this is a long document and it might be easier to read if you save and print.

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Benefits help you are entitled to

Benefits check – Always do a benefits check regularly to make sure you are receiving all the help you are entitled to.  You can do this yourself online at turn2us

 

Universal Credit – if you have just applied for Universal Credit it can take 6-7 weeks for your first payment to come through. To help with this you can request a Universal Credit Advance payment. This is a loan and you will have to pay it back but it can be helpful.

You can request a Universal Credit Advance payment at your first interview with the JobCentre or if you have already applied by calling the Universal Credit helpline on 0345 600 0723 (8am- 6pm weekdays – calls will be charged). If you do not have money for a phone call ask to use a phone at your Jobcentre.

Budgeting loan – if you have been on certain benefits for at least 6 months you can apply for a budgeting loan from the DWP. This is an interest free loan to help with a wide range of different costs.

For more information go to the www.gov.uk website

Discretionary housing payments

This is support from your local district council to help meet housing costs. It is short term help to give you time to work out a solution to problems you may be experiencing. To find out more about these payments contact your local district council offices.

Cambridge City

East Cambridgeshire

Fenland

Huntingdonshire

Kings Lynn

Peterborough

South Cambridgeshire

 

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Citizens Advice

IF YOU ARE UNSURE WHAT TO DO AND NEED HELP PLEASE CONTACT YOUR LOCAL CITIZENS ADVICE

CAMBRIDGE CITY AND SOUTH CAMBS        

0344 848 7979

66 Devonshire Road Cambridge CB1 2BL

 

HUNTS, FENLAND AND EAST CAMBS

0344 245 1292

70 Market Street Ely CB7 4LS

Pathfinder House St Mary’s Street Huntingdon PE29 3TN

CAB Portacabin Tan Yard Car Park St Neots PE19 1AN

9 Church Mews Wisbech  PE13 1HL

 

PETERBOROUGH  

Landline 0344 499 4120 mobile: 0300 330 0650

16-17 St Mark’s Street Peterborough  PE1 2TU

 

WEST NORFOLK

03444 111444

Hanse House South Quay KINGS LYNN  PE30 5GN

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