Help in a crisis
A crisis can occur for lots of different reasons – benefit delays, losing a job, an unexpected bill or gradually things getting more difficult until no longer you feel you can cope. If you don’t have enough money to feed, clothe or keep warm there is help available. There is no need to struggle alone.
If you need help with benefits because of the Coronavirus, please visit this DWP website for up to date information
Are you feeling stressed, worried or experiencing feelings you can’t manage? Talking to someone who will listen and won’t judge and will help you through is vital. All of the below are free phone helplines:
Samaritans call 116 123 Available 365 days a year 24 hours a day
NHS call 111 and press option 2 for a 24 hour service for people in a mental health crisis living in Cambridgeshire and Peterborough
Lifeline 0808 808 2121 7-11pm 7 days a week
Food and Foodbanks
Foodbanks provide an emergency supply of at least 3 days food. Getting help from a foodbank is straightforward and they support many people every year. To get your food you need a foodbank voucher – these are given out by frontline professionals who are experienced in providing support.
How to get help from a foodbank
- Get in touch with your nearest foodbank – Either by telephone or email and explain your situation. The foodbank will be able to tell you which referral agencies they work with in your area and how you can get a voucher.
Find your nearest foodbank through the Trussell Trust
Information about local foodbanks downloadable as a pdf
- Arrange a visit to the referral agency recommended by the foodbank – many different community organisations provide foodbank vouchers – Children’s Centres, Citizens Advice, Housing Associations. They will listen to your situation and provide a foodbank voucher if appropriate. They are also very likely to be able to offer you additional help and ideas.
- 3. Take the voucher to your nearest foodbank centre – Once at the foodbank, you will be met by trained volunteers who will sit down with you to discuss your situation and provide a food parcel.
Please note that you must have a food voucher in order to receive help from the foodbank.
If you live in Cambridge city and need emergency food, you can use this tool from Cambridge Sustainable Food
Many different organisations provide money to help meet the cost of bills and expenses that you cannot afford.
Most grants need to be applied for by a frontline worker. We have compiled a list if grant giving organisations that work nationally and locally with details of the support available.
The list can be downloaded here:
Grants for individuals in need
Please note this is a long document and it might be easier to read if you save and print.
You could also try:
For grants for people with a disability click here
Local Assistance Schemes
These are grants organised by County Councils to support people experiencing severe financial distress. All applications to the scheme are made through local workers. Each local scheme operates differently and may offer help with food, heating, clothing, essential household appliances or recycled goods
For details of the Cambridgeshire scheme click here
For details of the Peterborough scheme click here
For details of the West Norfolk scheme click here
Benefits help you are entitled to
Benefits check – Always do a benefits check regularly to make sure you are receiving all the help you are entitled to. You can do this yourself online at turn2us
Universal Credit – if you have just applied for Universal Credit it can take 6-7 weeks for your first payment to come through. To help with this you can request a Universal Credit Advance payment. This is a loan and you will have to pay it back but it can be helpful.
You can request a Universal Credit Advance payment at your first interview with the JobCentre or if you have already applied by calling the Universal Credit helpline on 0345 600 0723 (8am- 6pm weekdays – calls will be charged). If you do not have money for a phone call ask to use a phone at your Jobcentre.
Budgeting loan – if you have been on certain benefits for at least 6 months you can apply for a budgeting loan from the DWP. This is an interest free loan to help with a wide range of different costs.
For more information go to the www.gov.uk website
Discretionary housing payments
This is support from your local district council to help meet housing costs. It is short term help to give you time to work out a solution to problems you may be experiencing. To find out more about these payments contact your local district council offices.
IF YOU ARE UNSURE WHAT TO DO AND NEED HELP PLEASE CONTACT YOUR LOCAL CITIZENS ADVICE
CAMBRIDGE CITY AND SOUTH CAMBS
0344 848 7979
66 Devonshire Road Cambridge CB1 2BL
HUNTS, FENLAND AND EAST CAMBS
0344 245 1292
70 Market Street Ely CB7 4LS
Pathfinder House St Mary’s Street Huntingdon PE29 3TN
CAB Portacabin Tan Yard Car Park St Neots PE19 1AN
9 Church Mews Wisbech PE13 1HL
Landline 0344 499 4120 mobile: 0300 330 0650
16-17 St Mark’s Street Peterborough PE1 2TU
Hanse House South Quay KINGS LYNN PE30 5GN